DISH Personalizes Customer Service Experience with ‘My Tech'
Enhances mydish.com with ‘My Tech' online tool that offers
customers real-time status updates on their service appointments
Meet My Tech: Technician's name and picture delivered an hour
before estimated arrival
Map My Tech: Customers can view countdown to tech's arrival, track
the DISH van as it drives to their home
ENGLEWOOD, Colo.--(BUSINESS WIRE)--
DISH Network L.L.C. is helping customers nationwide take control of
their day with the launch of "My Tech," its new online appointment tool
available on mydish.com. Customers receive personalized information
about their service appointment including the picture, name and even the
location of a DISH technician on the way to their home.
This Smart News Release features multimedia. View the full release here:
DISH unveils "My Tech," its new online appointment tool available on mydish.com with the picture, name and location of their DISH technician. (Photo: Business Wire)
"We recognize that people want control of their own time and DISH's My
Tech tool helps them get on with their day without waiting on the TV
guy," said Erik Carlson, DISH executive vice president of operations. "A
minute-by-minute countdown and interactive map allow the customer to
track their DISH technician to determine when to leave work or if they
have time to run to the store."
My Tech is available on mydish.com to all DISH customers with a
scheduled service appointment. DISH will send a link to customers to
view everything they need to know about their appointment including:
The scheduled appointment time, including an estimated 75-minute
window in which the technician will arrive.
The name and picture of the technician, which appears an hour before
the estimated arrival time.
A real-time countdown to their tech's arrival and an interactive map
to track the DISH van as it makes its way to the customer's home.
My Tech is proprietary software created by DISH that incorporates Google
Maps' location access interface. Customers can access My Tech directly
from any DISH appointment reminder.
View a video of My Tech here: https://dishnetwork.newshq.businesswire.com/blog/no-more-waiting-around-tv-guy-dishs-my-tech-appointment-feature
DISH Network Corp. (NASDAQ: DISH), through its subsidiaries, provides
approximately 13.932 million pay-TV subscribers, as of June 30, 2015,
with the highest-quality programming and technology with the most
choices at the best value. Subscribers enjoy a high definition line-up
with more than 200 national HD channels, the most international
channels, and award-winning HD and DVR technology. DISH Network
Corporation is a Fortune 250 company. Visit www.dish.com.
Subscribe to DISH email alerts: http://about.dish.com/alerts
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View source version on businesswire.com: http://www.businesswire.com/news/home/20150922005882/en/
DISH Network L.L.C.
Courtney Culpepper, 303-723-1861
Source: DISH Network L.L.C.
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